If you have forgotten your password or wish to change it for security reasons, use the "Forgot Password" link on the login page. A reset link will be sent to your registered email address, and you will be asked to set a new password that meets the portal's security requirements.

Once an institution is approved and affiliated, certain details such as contact information, authorized signatory, and course offerings can still be updated through the institute profile section. Changes to core details like institution name or address require submission of a formal amendment request for review.

For issues that cannot be resolved through self-service options, institutions can raise a support ticket from their dashboard. Provide a clear description of the issue, relevant screenshots if applicable, and your application or institution reference number to help the support team respond quickly.

Technical issues such as upload failures, page errors, or login difficulties can be reported through the support ticket system or by calling the toll-free helpline during working hours. Keep your registered email and institution ID handy when contacting support.